Retail & E-Commerce

Turn shoppers into loyal customers with personalized SMS

Optimize your retail marketing with a performance-driven SMS platform.

socks on a yellow background on model legs with a sms on the right showing the retail promotion, turning shoppers into loyal customers with SMS

Types of Retail messaging

Promotional campaigns

Launch effective promotional campaigns with personalized SMS offers. Schedule messages to coincide with sales events, product launches, and special promotions.

promotional sms campaign for a retail space women holding red shows on a red background

Transactional messages

Send automated order confirmations, shipping updates, and delivery notifications. Keep your customers informed about their purchases in real-time, reducing the need for customer service queries.

test message being sent to someone in the car as they are about to make payment

Customer loyalty programs

Enhance your loyalty programs by sending exclusive offers and rewards to your VIP customers via SMS, and remind customers of their points balance to encourage repeat purchases.

women holding her phone checking a message while subscribing to a loyalty program turning shoppers into loyal customers with SMS

Feedback & Surveys

Collect valuable customer feedback through SMS surveys. Gain deeper insights into customer preferences, and enhance your products and services based on real-time feedback.

group of youth completing a survey reviewing a recent experience
promotional sms campaign for a retail space women holding red shows on a red background
test message being sent to someone in the car as they are about to make payment
women holding her phone checking a message while subscribing to a loyalty program turning shoppers into loyal customers with SMS
group of youth completing a survey reviewing a recent experience
use case sms in a retail environment 50% off safe turning shoppers into loyal customers with SMS

Use Case

Boosting sales during seasonal promotions

A leading e-commerce brand used SMSPortal to run Black Friday campaigns. These included personalized discount codes sent via SMS, resulting in a 30% increase in sales and a 20% boost in customer engagement.

Start conversations that convert

Get started in a few simple steps!